4-04 Turning Down the Temperature: 5 Tips for De-escalating a Heated Conversation

The last couple years have been fraught ones with those in the "helping professions" of education, ministry, and social services often taking the brunt of others' distress while simultaneously experiencing a high degree of stress themselves. Drawing on her years as a conflict educator, Ann Garrido will highlight five every-day communication practices each of us can engage to de-escalate tension when conversations get hot.

Anne Garrido's Bio